Our Commitment to Responsible Play
eq999 believes that enjoyable play only brings real enjoyment when it is controlled and mindful — your protection is our priority.
What Is Responsible Gaming?
Responsible gaming means playing for entertainment — not as a sole means of earning money. At eq999 we want you to enjoy every moment, but we never want gaming to have a negative impact on your life, family, or financial security.
Gambling always carries a financial risk. A win is never guaranteed, and chasing lost money with larger bets is a dangerous habit. We believe that if every player sets limits mindfully and sticks to them, gaming remains an enjoyable experience.
eq999 has put in place a number of protective tools and services to put this belief into practice. Learn more below.
Age Limit Is Mandatory
You must be at least 21 years old to play on eq999. No account will remain active without age verification.
- Set your budget before you play
- Do not try to recover lost money
- Do not use someone else's account
- Do not play under stress or after drinking
- Do not treat gaming as a source of income
Our Protection Tools
Deposit Limits
Set a maximum daily, weekly, or monthly deposit amount. Once a limit is set, reducing it takes effect immediately; increasing it requires a set waiting period.
Time-Out Break
Want to take a short break? Activate a time-out for 24 hours up to 30 days. During this period you will not be able to log in to your account or place bets.
Self-Exclusion
If you need a longer break, choose self-exclusion. This option can be set from 6 months up to permanently, and once active it cannot be easily reversed.
Session Time Limit
Set a maximum time for each gaming session. Once the set time is reached, you will be logged out automatically so you do not spend more time than intended.
Activity History
View a detailed history of your deposits, withdrawals, and bets at any time. Understanding your own spending patterns is the first step toward responsible decisions.
24/7 Support
For any issues, contact eq999 via live chat or email ([email protected]). Our team provides round-the-clock support in both Bengali and English.
Warning Signs of Problem Gambling
If you notice any of the signs below in yourself, pause and reflect — seeking help is never a sign of weakness.
Financial Pressure
Money set aside for household expenses is being spent on gaming, or you are borrowing money to place bets.
Loss of Control
You want to stop but cannot, or you end up spending more than your set budget every time.
Hiding It
You are hiding your gaming habits from family or friends, or lying about it.
Chasing Losses
You repeatedly try to place larger bets to recover money you have lost.
Emotional Distress
When you cannot play, you feel anxiety, irritability, or low mood.
Impact on Daily Life
Gaming is having a negative effect on your work, studies, or family relationships.
How to Set Limits
Setting limits on eq999 is straightforward. Log in to your account and go to the 'Responsible Gaming' section. There you will find options for deposit limits, session time, and time-out.
Setting a Deposit Limit
Go to Account Settings and select 'Deposit Limit'. Enter your maximum daily deposit amount and confirm. The change will take effect immediately. Please note that the minimum deposit on eq999 is ৳200.
Session Time Limit
Click on the 'Session Time Limit' option and set the maximum number of hours you want to play per day or per session. Once active, a warning message will appear when the set time is reached and you will be logged out automatically.
Time-Out and Self-Exclusion
Choose a time-out for a short-term break and self-exclusion for a long-term break. When self-exclusion is activated, any active promotions will be temporarily disabled. Contact live chat for further assistance.
Best Practices for Responsible Play
- Set a monthly entertainment budget before you play
- Only bet money you can afford to lose
- If it starts to feel like a compulsion, take a break right away
- View every game purely as entertainment
- Take regular breaks and focus on other activities
- Prioritize spending time with family and friends
- Keep your emotions in check after a loss and do not rush
Reach Out for Support
If gaming becomes a problem, you do not have to face it alone — seeking the right support is the smart thing to do.
eq999 Support Team
Our support team is available seven days a week, around the clock. Reach us via live chat or email — in Bengali or English.
Live chat: log in to your account and launch it from the bottom-right corner
Professional Help
Gaming addiction is a recognized mental health condition. Seek help from specialists and helplines providing mental health services in Bangladesh. Talk openly with someone you trust.
Consulting a mental health specialist, getting support from family, and joining a self-help group when needed are all highly effective steps.
Protecting Minors
For users aged 21 and above only
eq999 strictly ensures that only individuals aged 21 or above can use the platform. Age is verified at registration and additional documents may be requested if needed.
If there are minors in your household, make sure your eq999 account and devices are kept out of their reach. Never share your password. Parents and guardians are urged to monitor their children's internet use appropriately.
If you suspect a minor is using your account, notify us immediately at [email protected]. We will investigate any such account without delay.
Frequently Asked Questions
Enjoy eq999 Responsibly
Set your limits, stay aware, and play for entertainment. We are always here for you.