eq999's Privacy Policy

1. Introduction

eq999 ("we", "our", "platform") operates a safe online betting and casino environment for Bangladeshi users. This privacy policy ("policy") describes what information we collect when you use our website, how that information is processed, under what circumstances it may be shared with third parties, and what rights you have.

By using our services, you agree to the terms of this policy. If you disagree with any part of this policy, please refrain from using our services and contact us at [email protected].

This policy should be read together with eq999's Terms and Conditions and Responsible Gaming Policy. Together, these documents define the complete framework of the relationship between us and you.

2. Key Definitions

The following terms are used with specific meanings in this policy.

3. Information We Collect

3.1 Registration & Account Information

When you create an account at eq999, we collect the following information from you:

• Full name and date of birth (for age verification — the service is available only to those aged 21 and above)
• Email address and mobile number
• Preferred payment method (bKash, Nagad, Rocket, Upay, or bank account details)
• Security password (stored in encrypted form)

3.2 Identity Verification Information

In the interest of financial security and fraud prevention, we may in certain cases request additional information for identity verification, such as a copy of a government-issued ID. This information is used solely for verification purposes and is stored securely.

3.3 Transaction Information

The details, date, and amount of every deposit and withdrawal are recorded in our system. This information is used for account verification, dispute resolution, and financial reporting.

3.4 Automatically Collected Information

When you visit our site, certain information is collected automatically:

• IP address and device information
• Browser type and operating system
• Which pages you visited and for how long
• Referral source (the site you came from)
• Cookies and local storage data

3.5 Support Communications

When you contact us via live chat or email, the details of that conversation may be stored for service quality improvement and future support purposes.

4. Purposes for Using Your Information

eq999 uses your information only for the following legitimate purposes:

• To create, manage, and secure your account
• To process deposit and withdrawal transactions
• To verify age and identity and prevent unauthorized access
• To detect and prevent fraud, money laundering, and misuse
• To provide customer support and resolve complaints
• To improve site functionality and user experience
• To enforce responsible gaming policies (such as self-exclusion limits)
• To comply with legal or regulatory obligations
• To send relevant promotional communications where you have given explicit consent

We never sell your information to third parties or rent it out for advertising purposes.

5. Circumstances for Sharing Information

We may share your information in limited circumstances. In each case, we transmit only the minimum information necessary.

5.1 Payment Providers

The necessary financial information is shared with bKash, Nagad, Rocket, Upay, and associated banking partners to complete transactions. These providers follow their own privacy policies.

5.2 Technology & Game Providers

Only game-operation-related data is exchanged with the game software companies that provide services on our platform (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, Microgaming, NetEnt). These companies comply with international data protection standards.

5.3 Legal Obligations

Information may be disclosed on the basis of a lawful order from a competent court, government authority, or law enforcement agency. In such cases, we will provide only the information legally required.

5.4 Business Transfers

If eq999 undergoes a merger, acquisition, or asset sale in the future, user information may form part of the transferred assets. In such cases, we will notify users in advance.

6. Cookies & Tracking Technologies

eq999 uses cookies and similar technologies to improve your experience on the site. Cookies are mainly of three types:

6.1 Essential Cookies

These are essential for the basic functioning of the site — such as keeping your login session active. These cookies cannot be disabled, as the site does not work properly without them.

6.2 Functional Cookies

Used to remember your preferred language, theme, or settings. These personalize your browsing experience.

6.3 Analytics Cookies

Used to understand which parts of the site are used most. We use this information to improve our services. Analytics cookies can be disabled through your browser settings.

Most browsers give you the ability to control cookies. However, disabling cookies may limit some functionality of the site.

7. Data Security Measures

eq999 takes industry-standard technical and organizational measures to protect your personal information:

• SSL (Secure Socket Layer) encryption — all data transfers are encrypted
• Password hashing — your password is never stored in plain text
• Server hosting in secure data centers
• Regular security audits and vulnerability testing
• Strict data access controls for employees — only authorized staff can view specific information
• Automated detection of suspicious activity

Please note, however, that no method on the internet is 100% secure. We work to ensure the highest level of protection, but we cannot guarantee complete security.

8. Data Retention Period

We retain your information for as long as necessary — generally for the duration that your account remains active. Even after an account is closed, certain information may be kept for a defined period for the following reasons:

• To meet legal or regulatory retention obligations
• For dispute resolution or claims handling
• To prevent fraud or misuse

Once the retention period ends, information is securely deleted or anonymized.

9. Your Rights

As a user of eq999, you have the following rights. To exercise these rights, contact us at [email protected].

• Right of Access: You may request a copy of the information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your information where there is no legal obligation to retain it.
• Right to Restrict Processing: In certain circumstances, you may ask us to limit the processing of your information.
• Right to Portability: You may receive your information in a structured, readable format.
• Right to Object: You may raise an objection to the use of your information for specific purposes.
• Right to Withdraw Consent: You may withdraw your consent to promotional communications at any time.

Upon receiving a request, we will make every effort to respond within a reasonable time. In some cases, additional information may be requested to verify your identity.

10. Protection of Minors

eq999's services are for those aged 21 and above only. We do not intentionally collect any information from those under 21. If we become aware that information of a minor has been collected, we will immediately close that account and delete the information. If a parent or guardian believes their child has opened an account, please contact [email protected].

11. About Third-Party Services

Our platform includes services from game software providers, payment providers, and other technology partners. These third-party services follow their own privacy policies. eq999 is not responsible for their data-handling practices. We work only with trusted and established partners who comply with data protection standards.

12. Changes to This Policy

eq999 may update this privacy policy from time to time. For significant changes, we will notify you via your registered email or through a notice on the site. Continued use of the site after changes will be taken to mean that you have agreed to the updated policy.

The "Last Updated" date shown at the top of the policy always indicates the date of the current version. To request a copy of an older version, contact [email protected].

13. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact our dedicated support team. We are active 24/7 and provide support in both Bengali and English.